Privacy Policy

1. Overview and Operational Scope

This Privacy Policy explains how Sherman Water Damage Help ("we," "our," or "the Service") collects, uses, and discloses information when you visit https://waterdamagesherman.com or call telephone numbers displayed on our platform.

We operate exclusively as an independent informational directory and lead referral service connecting consumers with independent water damage restoration service providers. We do not provide restoration contracting or plumbing services directly.

2. Information Collected Automatically

When you browse our website, our hosting infrastructure (Cloudflare Pages) automatically logs basic technical information necessary to serve static assets securely:

• Internet Protocol (IP) address.
• Browser user-agent string and operating system type.
• Date and timestamp of web page requests.
• HTTP referring URLs.

No Third-Party Advertising Pixels: We do not deploy third-party behavioral advertising pixels (such as Meta Pixel or TikTok tracking), session recording heatmaps, or commercial ad-retargeting cookies on this website by default.

3. Information Collected via Telephone Communications

When you dial the telephone numbers featured on our website:

• Call Routing & Telephony Metadata: Your call is routed through an automated telecommunications platform to an independent service contractor. The platform logs standard telecommunications records including your caller ID phone number, time of call, call duration, and geographical area code.
• Call Recording Notice: Depending on telecommunications campaign requirements and applicable state recording laws, incoming calls may be recorded or monitored for quality assurance, training, and referral billing verification. If active, an automated voice prompt will inform you before connecting to the contractor.
• Information Shared with Service Providers: Any personal information you voluntarily disclose during your telephone consultation—such as your street address, water damage severity, or insurance carrier—is provided directly to the answering independent contractor. Their collection, use, and retention of your data are governed by their independent privacy policies.

4. Use of Information

Information collected through the website and telephone platform is used solely to:

• Connect you with available emergency water damage professionals in your service area.
• Maintain the security, uptime, and performance of our Cloudflare-hosted static infrastructure.
• Verify referral transactions and prevent telecommunications fraud.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third-party data brokers. Information is shared only under the following limited conditions:

• Independent Service Providers: To facilitate the requested restoration evaluation, your call is connected to a local contractor.
• Telecommunications Infrastructure Partners: Trusted call routing platforms that facilitate call connection and reporting.
• Legal Compliance: When required by lawful court order, subpoena, or applicable state or federal law.

6. Security and Data Retention

We utilize modern Transport Layer Security (TLS/HTTPS) encryption across our entire domain to protect data in transit. Telephony metadata is retained only for standard accounting and verification intervals before secure archiving.

7. Contact and Inquiries

If you have questions regarding this Privacy Policy or wish to inquire about information handling practices, please review our Contact Information Page or our Terms of Use.